1-year warranty on eligible models
On eligible models, manufacturing defects in the movement and in our assembly workmanship are covered for one year from delivery.
Read the warrantyStart with a Datejust and make it yours. Pick your dial, bezel and bracelet in the builder above, and we assemble it to order by hand in Canada. Every men's Datejust runs on a Seiko NH35 automatic movement, which winds from your wrist and needs no battery. Our ready-made designs include Roman numeral, gem and two-tone gold dials, and we also build ladies' Date-Just styles, which use the NH05 automatic movement. Your watch ships in 2-3 weeks and arrives in a NorthernHour watch box with a care cloth, a sizing tool for compatible bracelets and a 1-year warranty.
After you order
Once your configuration is ordered, this is what happens next.
You receive an order confirmation by email.
The case, dial, hands, bracelet and movement for your watch are sourced and prepared.
Your watch is assembled to the specification you selected.
The movement is regulated and tested before the watch is approved.
Every order goes through a final quality-control inspection.
Packed securely in the NorthernHour watch box and handed to the carrier.
Tracking information is provided as soon as your order has been dispatched.
Accountability
Eligible NorthernHour models are backed by a written 1-year warranty, and every order comes with a real support contact — before you order and after it arrives.
On eligible models, manufacturing defects in the movement and in our assembly workmanship are covered for one year from delivery.
Read the warrantySend your order number with photos or a short video of the issue. We review it, help with troubleshooting, and arrange warranty or repair support where it applies.
Contact supportNot sure about a size, a combination or delivery to your country? Ask NorthernHour before you order.
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