Privacy Policy

Last Updated: May 14, 2026

Welcome to NorthernHour (“NorthernHour”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from NorthernHour or otherwise interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or services:

Information You Provide Directly

This may include:

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Account login details
Customer support messages or inquiries

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Operating system
Website usage activity
Pages visited and time spent on the site
Cookies and similar tracking technologies

Order and Transaction Information

We may collect details related to:

Purchases
Returns or exchanges
Shopping cart activity
Wishlist activity
Order history

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate about purchases, shipping, or updates
Improve our website, products, and customer experience
Detect fraud, abuse, or unauthorized activity
Comply with legal obligations
Send promotional emails or marketing communications if you choose to receive them

You can unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

3. Payments

Payments are processed securely through trusted third-party payment providers, including Shopify Payments, PayPal, Shop Pay, and other payment processors that may be available during checkout.

NorthernHour does not store your full credit card information on our servers.

4. Shopify Services

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may collect and process certain information in accordance with its own privacy practices. To learn more, please review the Shopify Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep the website functioning properly
Remember customer preferences
Analyze website traffic and performance
Improve user experience
Support advertising and remarketing campaigns

You can manage or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

6. Sharing of Information

We do not sell your personal information.

However, we may share information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting and ecommerce platforms
Analytics providers
Fraud prevention and security services
Marketing and advertising partners

We may also disclose information if required by law or to protect our legal rights, customers, or business operations.

7. Data Retention

We retain personal information only as long as necessary to:

Provide our services
Complete transactions
Maintain business and legal records
Resolve disputes
Enforce agreements and policies

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to help protect your personal information.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to:

Access the information we hold about you
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your personal data

To exercise these rights, contact us using the information below.

10. Children's Privacy

NorthernHour does not knowingly collect personal information from children under the age required by applicable law in their jurisdiction.

If you believe a child has provided personal information to us, please contact us so we can remove the information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of those third parties.

We encourage users to review the privacy policies of any external websites they visit.

12. International Data Transfers

Your information may be processed or stored outside your province, state, or country, including in jurisdictions that may have different data protection laws than your own.

By using our services, you consent to such transfers where permitted by law.