Privacy policy

PRIVACY POLICY AND COOKIE NOTICE

Last updated: July 24, 2026

This Privacy Policy describes how NorthernHour, operated by NorthernHour (“NorthernHour,” “we,” “us” or “our”), collects, uses, discloses and protects personal information when you:

  • Visit https://northernhour.com/;

  • Purchase or configure a product;

  • Create an account;

  • Contact customer service;

  • Subscribe to marketing;

  • Interact with our advertisements or social-media accounts; or

  • Otherwise communicate with us.

By using the website, you acknowledge that your information will be handled as described in this policy. Where consent is legally required, we will request it separately.

1. Information We Collect

Information you provide

We may collect information that you submit directly, including:

  • Name;

  • Email address;

  • Telephone number;

  • Billing and shipping address;

  • Account login information;

  • Product and configuration selections;

  • Order history;

  • Customer-service messages;

  • Reviews, photographs or other content;

  • Marketing preferences; and

  • Information provided in connection with a return, warranty claim, fraud review or payment dispute.

Payment information

Payments are processed by Shopify and third-party payment providers.

NorthernHour generally does not receive or store complete payment-card numbers. Payment processors may provide us with transaction details such as payment status, card type, partial card information, billing address and fraud-screening results.

Information collected automatically

When you use the website, we and our service providers may automatically collect:

  • Internet Protocol address;

  • Device and browser type;

  • Operating system;

  • Device identifiers;

  • Referring pages;

  • Pages viewed;

  • Products viewed or added to cart;

  • Date, time and duration of visits;

  • Approximate location;

  • Checkout activity;

  • Cookie and tracking information; and

  • Website interaction and advertising attribution data.

Information from other sources

We may receive information from:

  • Shopify;

  • Payment processors;

  • Shipping carriers;

  • Fulfillment and assembly partners;

  • Fraud-prevention providers;

  • Analytics and advertising providers;

  • Social-media platforms; and

  • Customers who purchase or communicate on another person’s behalf.

2. How We Use Information

We may use personal information to:

  • Process payments and complete orders;

  • Assemble, configure, package and deliver products;

  • Communicate about orders, delays, returns, repairs and warranties;

  • Verify identity, payment and address information;

  • Detect and prevent fraud, abuse and security incidents;

  • Maintain customer accounts;

  • Provide customer service;

  • Improve products, services and website performance;

  • Measure advertising and marketing performance;

  • Personalize website content and advertisements where permitted;

  • Send marketing communications with appropriate consent or another lawful basis;

  • Maintain business, tax and transaction records;

  • Establish, exercise or defend legal claims;

  • Comply with legal obligations; and

  • Carry out another purpose disclosed when the information is collected.

Depending on your location, our legal bases may include performance of a contract, compliance with legal obligations, our legitimate business interests and your consent.

3. How We Share Information

We may disclose personal information to service providers that help us operate the business, including:

  • Shopify and website-hosting providers;

  • Payment processors;

  • Manufacturers, component suppliers, assemblers and fulfillment partners;

  • Shipping carriers and customs providers;

  • Email, messaging and customer-support providers;

  • Data storage and cloud providers;

  • Analytics providers;

  • Advertising and social-media platforms;

  • Fraud-prevention and security providers;

  • Accountants, insurers, legal advisers and other professional advisers; and

  • Government bodies, regulators or law-enforcement authorities where legally required.

These providers may use information only for their contracted services, their own disclosed purposes or as otherwise permitted by law.

We may also disclose information:

  • With your direction or consent;

  • To investigate fraud, security concerns or violations of our terms;

  • To protect our rights, customers or the public;

  • In connection with a merger, financing, restructuring, sale or transfer of all or part of the business; or

  • Where disclosure is otherwise required or permitted by law.

NorthernHour does not sell personal information for money. Certain advertising or analytics activities may be defined as a “sale,” “sharing” or targeted advertising under some privacy laws. Where applicable, you may have the right to opt out through the website’s cookie or privacy settings.

4. International Processing

NorthernHour and its service providers may process information in Canada, the United States, the United Kingdom, China or other countries.

Information processed outside your home country may be subject to the laws of the country where it is stored or processed and may be accessible to courts, law-enforcement agencies or government authorities under those laws.

Where required, we use appropriate contractual, organizational or other safeguards for international transfers.

5. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage and similar technologies.

These technologies may include:

Essential cookies

Required for website security, shopping-cart functions, checkout, fraud prevention, account login and core website operation.

Functional cookies

Used to remember preferences such as language, currency, region or other settings.

Analytics cookies

Used to understand website traffic, visitor behaviour and site performance.

Advertising cookies

Used to measure campaigns, limit repeated advertisements, build audiences and provide advertising that may be more relevant.

Where required by law, non-essential cookies will not be activated until you provide consent. You may accept, reject or adjust non-essential cookies through the website’s cookie settings.

You may also change browser settings to block or delete cookies. Blocking essential cookies may prevent parts of the website from functioning properly.

6. Marketing Communications

We may send marketing emails or messages where you have provided consent or where another lawful basis applies.

Marketing consent is separate from acceptance of this Privacy Policy.

You may unsubscribe at any time by:

  • Selecting the unsubscribe link in a marketing email;

  • Using the instructions contained in the message; or

  • Contacting ask.northern.hour@gmail.com.

We may continue sending non-promotional communications relating to active orders, accounts, security, warranties, returns or other transactions.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Completing orders;

  • Providing warranty and customer support;

  • Maintaining financial and tax records;

  • Preventing fraud;

  • Resolving disputes;

  • Enforcing agreements; and

  • Meeting legal obligations.

Retention periods vary according to the type of information and the reason it was collected.

When information is no longer required, we will delete, anonymize or securely dispose of it, subject to legal and technical limitations.

8. Security

NorthernHour uses reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure or alteration.

No website, transmission method or storage system is completely secure. We therefore cannot guarantee absolute security.

Customers are responsible for protecting their passwords and notifying NorthernHour of suspected unauthorized account activity.

9. Your Privacy Rights

Depending on where you live, you may have rights to:

  • Request access to personal information;

  • Request correction of inaccurate information;

  • Request deletion;

  • Withdraw consent;

  • Object to or restrict certain processing;

  • Request portability of certain information;

  • Opt out of targeted advertising, sale or sharing where legally defined;

  • Unsubscribe from direct marketing; and

  • Complain to a privacy or data-protection regulator.

These rights may be subject to legal exceptions.

To submit a privacy request, contact ask.northern.hour@gmail.com. We may need to verify your identity before completing the request.

Authorized agents may submit requests where permitted by law and where sufficient authorization is provided.

10. Children’s Privacy

The website and products are not directed primarily to children.

We do not knowingly collect personal information from children below the minimum age permitted to provide valid consent in their jurisdiction without appropriate authorization.

Contact us if you believe a child has submitted personal information improperly.

11. Third-Party Websites

The website may contain links to third-party websites or services.

NorthernHour is not responsible for the privacy, security or content practices of third parties. Review their policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes.

The updated version will be posted with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent.

13. Contact and Privacy Complaints

Questions, requests or complaints may be directed to:

Privacy Officer – NorthernHour
Email: ask.northern.hour@gmail.com

TERMS OF SERVICE

Last updated: July 24, 2026

These Terms of Service govern your access to and use of https://northernhour.com/ and purchases from NorthernHour.

By using the website or placing an order, you agree to these Terms, together with our Return and Refund Policy, Shipping Policy, Warranty Policy and Privacy Policy.

Nothing in these Terms excludes consumer rights that cannot legally be excluded.

1. Eligibility

You must be legally capable of entering into a binding agreement in your jurisdiction or have permission from a parent or legal guardian.

You may not use the website for an unlawful, fraudulent or unauthorized purpose.

2. Store Platform

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to display and sell products.

Your use of payment, accelerated checkout or other third-party services may also be subject to the provider’s terms and privacy policy.

3. Product Information

NorthernHour attempts to present product descriptions, specifications, photographs, renders, dimensions, colours and prices accurately.

However:

  • Screens may display colours differently;

  • Handmade or assembled products may have minor variations;

  • Brushing, polishing, alignment and finishing may vary slightly;

  • Product images may include digital renders or representative photographs;

  • Component designs may be updated where equivalent parts are required; and

  • Mechanical watches may experience ordinary variation in timekeeping.

Minor variations that do not materially change the product’s identity, function or confirmed configuration are not necessarily defects.

NorthernHour will not make a material substitution to a custom order without communicating with the customer.

4. Custom Configurator

Customers are responsible for reviewing all configuration selections before placing an order.

The order confirmation forms the primary record of the requested configuration. Contact NorthernHour immediately if the confirmation does not match the intended selections.

Some component combinations may be technically incompatible. If this occurs, NorthernHour may contact the customer to approve an alternative, provide a refund for the affected option or cancel and refund the order.

Custom-configured products are subject to the Custom Order provisions in our Return and Refund Policy.

5. Independent Brand and Affiliation Notice

NorthernHour is an independent custom-watch business.

Unless expressly stated, NorthernHour is not affiliated with, authorized by, endorsed by or sponsored by Seiko, Rolex, Audemars Piguet, Patek Philippe, Cartier or any other third-party watch company.

Third-party trademarks, model references and brand names belong to their respective owners. Any permitted references are used only to identify component compatibility, movement type or general design inspiration and do not imply affiliation.

A component will be described as genuine or authentic only where NorthernHour has a reasonable basis for that description.

6. Orders and Acceptance

Submitting an order is an offer to purchase.

NorthernHour may accept, reject, place on hold or cancel an order for reasons including:

  • Product or component unavailability;

  • Pricing or description errors;

  • Suspected fraud;

  • Payment failure;

  • Shipping restrictions;

  • Technical incompatibility;

  • Legal or regulatory restrictions; or

  • An inability to complete the selected configuration.

If NorthernHour cancels a paid order, the applicable amount will be refunded to the original payment method.

7. Prices, Currency and Taxes

Prices may be displayed in different currencies based on location or market settings.

The final price, currency, shipping charge and applicable taxes will be shown at checkout. Your payment provider may apply currency-conversion or international transaction fees.

Prices and promotions may change without notice, but changes will not ordinarily affect an accepted order unless correction of an obvious error is legally permitted.

Import duties, taxes and brokerage charges are governed by the Shipping Policy.

8. Payments

You agree to provide current, complete and accurate billing and payment information.

By submitting payment details, you represent that you are authorized to use the selected payment method.

NorthernHour may use payment and fraud-prevention providers to verify transactions and may request additional information before accepting or shipping an order.

9. Promotions and Discount Codes

Promotions and discount codes:

  • Must be used before expiry;

  • Cannot be combined unless expressly stated;

  • Have no cash value;

  • Cannot ordinarily be applied retroactively;

  • May be limited by product, location or customer; and

  • May be cancelled where obtained or used fraudulently.

If a refund is issued for a discounted order, the refund will not exceed the amount actually paid for the returned product.

10. Shipping, Returns and Warranty

Shipping, delivery, cancellations, returns, refunds and warranty services are governed by the corresponding NorthernHour policies published on the website.

Those policies form part of these Terms.

11. Acceptable Use

You may not:

  • Use the website for unlawful activity;

  • Attempt to gain unauthorized access;

  • Introduce malware or harmful code;

  • Scrape, copy or extract website content through unauthorized automated methods;

  • Interfere with website security or operation;

  • Impersonate another person;

  • Submit false reviews or fraudulent claims;

  • Use another person’s payment information without permission; or

  • Infringe intellectual-property or privacy rights.

NorthernHour may restrict access or cancel affected orders where misuse is reasonably suspected.

12. Intellectual Property

Website content, including NorthernHour branding, original product photography, text, graphics, configurator materials, layouts and designs, is owned by or licensed to NorthernHour and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. No content may be copied, reproduced, republished, sold or commercially exploited without written permission.

Third-party trademarks remain the property of their respective owners.

13. Reviews and Customer Content

If you submit a review, photograph, video or other content, you represent that:

  • You created it or have permission to submit it;

  • It is accurate to the best of your knowledge;

  • It does not violate another person’s rights; and

  • It is not unlawful, threatening, defamatory, deceptive or malicious.

You grant NorthernHour a non-exclusive, worldwide, royalty-free licence to use, reproduce and display submitted content for business and promotional purposes, subject to applicable privacy law and any express agreement made with you.

NorthernHour may remove content that violates these Terms.

14. Third-Party Services and Links

NorthernHour may provide access to third-party services, payment methods, social-media platforms or links.

Third-party services are governed by their own terms. NorthernHour is not responsible for third-party content, availability or conduct except where liability cannot legally be excluded.

15. Disclaimer

To the maximum extent permitted by law, the website is provided on an “as available” basis.

NorthernHour does not guarantee uninterrupted website access or that all errors will be corrected immediately.

Product warranties are limited to those expressly provided in the One-Year Limited Warranty Policy and any warranties that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by law, NorthernHour will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products where such losses were not reasonably foreseeable.

Where liability may legally be limited, NorthernHour’s aggregate liability relating to a product will not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits liability for:

  • Fraud or fraudulent misrepresentation;

  • Gross negligence or wilful misconduct;

  • Death or personal injury where liability cannot be excluded;

  • Breach of mandatory consumer rights; or

  • Any other liability that cannot legally be limited.

17. Indemnification

To the extent permitted by law, you agree to compensate NorthernHour for reasonable losses arising directly from your unlawful use of the website, fraud, infringement of third-party rights or material violation of these Terms.

This section does not apply to ordinary consumer complaints or the exercise of lawful consumer rights.

18. Governing Law

These Terms are governed by the laws of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles.

The courts located in Ontario will have jurisdiction where legally permitted.

Customers may also benefit from mandatory consumer protections and legal forums available in their home jurisdiction. This governing-law section does not remove those mandatory rights.

19. Severability

If any provision is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

20. No Waiver

A delay or failure by NorthernHour to enforce a provision does not waive the right to enforce it later.

21. Changes to These Terms

NorthernHour may update these Terms from time to time.

The updated version will be posted with a new “Last updated” date. Changes will apply prospectively unless applicable law permits otherwise.

22. Entire Agreement

These Terms and the policies incorporated into them constitute the agreement between you and NorthernHour concerning website use and purchases, subject to any additional written agreement expressly accepted by NorthernHour.

23. Contact

**NorthernHour **
Email: ask.northern.hour@gmail.com