Terms of service

Terms of Service

Last Updated: May 14, 2026

Welcome to NorthernHour. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any related content provided by NorthernHour (“NorthernHour”, “we”, “our”, or “us”).

By accessing or using our website or purchasing from us, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

1. Eligibility and Acceptance

By using this website, you confirm that:

You are at least the age of majority in your jurisdiction, or you have permission from a parent or legal guardian
You are legally capable of entering into binding agreements
You will use this website only for lawful purposes
Any information you provide is accurate and complete

We reserve the right to refuse service, terminate accounts, cancel orders, or restrict access to the website at our sole discretion.

2. Products and Services

NorthernHour sells watches, accessories, apparel, and related products through our online store.

We strive to ensure product descriptions, pricing, images, and availability are accurate. However, we do not guarantee that all information on the website is always complete, current, or error-free.

Product colors and appearances may vary depending on screen settings, lighting, photography, or manufacturing variations.

We reserve the right to:

Modify or discontinue products without notice
Limit quantities available for purchase
Refuse or cancel orders
Correct pricing, inventory, or description errors at any time

3. Pricing and Payments

All prices displayed on the website are listed in the currency shown at checkout unless otherwise stated.

By placing an order, you authorize us and our payment providers to charge your selected payment method for:

Product costs
Applicable taxes
Shipping fees
Any additional charges clearly disclosed at checkout

Payments are processed securely through third-party payment providers. NorthernHour does not store complete payment card details on our servers.

We reserve the right to cancel orders suspected of fraud, unauthorized activity, resale abuse, or pricing errors.

4. Shipping and Delivery

Shipping times provided on the website are estimates only and are not guaranteed.

NorthernHour is not responsible for delays caused by:

Carriers or postal services
Customs processing
Weather conditions
Strikes or labor disruptions
Incorrect shipping information provided by the customer
Events outside our reasonable control

Customers are responsible for ensuring shipping information is accurate before completing checkout.

Risk of loss and ownership transfers to the customer once the order has been handed to the shipping carrier.

5. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you acknowledge and agree to the terms outlined in that policy.

NorthernHour reserves the right to refuse returns or refunds that do not meet our return requirements.

6. Account Responsibilities

If you create an account on our website, you are responsible for:

Maintaining the confidentiality of your login credentials
Restricting access to your account
All activities occurring under your account

You agree to notify us immediately of any unauthorized use or security breach involving your account.

We are not liable for losses resulting from unauthorized access caused by your failure to protect your credentials.

7. Prohibited Uses

You agree not to use the website or services to:

Violate any applicable laws or regulations
Engage in fraudulent or deceptive conduct
Interfere with website security or operations
Upload malicious software or harmful code
Attempt unauthorized access to systems or accounts
Use automated systems to scrape, copy, or monitor website content
Infringe intellectual property rights
Harass, abuse, threaten, or harm others
Resell products in violation of applicable laws or restrictions

Any violation of these Terms may result in suspension or termination of access to our services.

8. Intellectual Property

All content on the website, including but not limited to:

Logos
Branding
Product designs
Images
Graphics
Videos
Website design
Text and written content

is owned by or licensed to NorthernHour and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, sell, or exploit any content without prior written permission from NorthernHour.

9. User Content and Reviews

If you submit reviews, comments, photos, social media tags, or other content to NorthernHour, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, modify, and display that content for marketing, promotional, or operational purposes.

You confirm that:

You own or have permission to share the content
The content does not violate any laws or third-party rights
The content is not misleading, abusive, defamatory, or unlawful

We reserve the right to remove or refuse content at our discretion.

10. Promotions, Discounts, and Gift Cards

Promotions, discount codes, giveaways, and gift cards may be subject to additional terms.

Unless otherwise stated:

Promotions cannot be combined
Discounts have no cash value
We may cancel or modify promotions at any time
Expired promotions will not be honored

Gift cards are non-refundable unless required by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

NorthernHour is not responsible for:

Third-party content
Privacy practices
Security
Products or services offered by third parties

Your use of third-party services is at your own risk and subject to their own terms and policies.

12. Disclaimer of Warranties

To the fullest extent permitted by law, the website, products, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

NorthernHour does not guarantee that:

The website will always be uninterrupted or error-free
Defects will be corrected immediately
The website will be free from viruses or harmful components
Products will meet every expectation or intended use

To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the fullest extent permitted by applicable law, NorthernHour and its owners, affiliates, employees, contractors, suppliers, and partners shall not be liable for:

Indirect or consequential damages
Lost profits or lost revenue
Loss of data
Business interruption
Personal injury
Delays in delivery
Unauthorized access to information
Website downtime
Errors or inaccuracies on the website

Our total liability for any claim relating to products or services shall not exceed the amount paid by you for the specific order giving rise to the claim.

Some jurisdictions may not allow certain limitations of liability, so portions of this section may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless NorthernHour and its affiliates, owners, employees, contractors, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising from:

Your use of the website or services
Your violation of these Terms
Your violation of any law or third-party rights
Any content submitted by you

15. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

16. Termination

We reserve the right to suspend, restrict, or terminate access to our website or services at any time and without prior notice if we believe you have violated these Terms or applicable laws.

Termination does not limit any rights or remedies available to NorthernHour.

17. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the complete agreement between you and NorthernHour regarding your use of the website and services.

20. Changes to These Terms

We reserve the right to modify or update these Terms at any time without prior notice.

Changes become effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.