Shipping policy

1. Estimated Delivery Time

Delivery estimates vary depending on the shipping method selected and the destination. The estimated delivery timeframe applicable to an order will be displayed at checkout for the shipping option selected.

Unless a different estimate is expressly shown on the applicable product page or at checkout, the following estimated delivery timeframes apply:

Canada

  • Free Tracked Shipping: approximately 2–3 weeks from the order date

  • Express Tracked Shipping: approximately 1–2 weeks from the order date

United States, United Kingdom and Select European Destinations

  • Standard Tracked Shipping: approximately 3–5 weeks from the order date

  • Express Tracked Shipping: approximately 2–3 weeks from the order date

These estimated delivery timeframes may include time required for:

  • Component sourcing;

  • Custom assembly;

  • Quality-control inspection;

  • Packaging;

  • Order processing; and

  • Carrier transit.

All delivery dates and timeframes are estimates only and are not guaranteed, except where applicable law requires otherwise.

Delivery may be affected by circumstances outside NorthernHour's reasonable control, including, without limitation:

  • Custom configurations;

  • Component availability or sourcing delays;

  • High order volume;

  • Customs inspections or clearance delays;

  • Carrier delays or service disruptions;

  • Severe weather or natural events;

  • Public or statutory holidays;

  • International transportation delays;

  • Incorrect or incomplete shipping information provided by the customer; and

  • Destination-specific delivery conditions.

The estimated timeframe begins from the order date, unless a different starting point is expressly disclosed at checkout.

Selecting an express shipping option may reduce the overall estimated delivery timeframe, but does not eliminate production, sourcing, assembly, inspection, or processing requirements where those steps are applicable to the order.

NorthernHour will make commercially reasonable efforts to fulfill and deliver orders within the estimated timeframe provided at the time of purchase. If NorthernHour becomes aware of a material delay, we may contact the customer with an updated estimated delivery timeframe.

Where applicable law gives the customer a right to cancel, receive a refund, consent to a revised delivery date, or obtain another remedy because of a delayed or undelivered order, NorthernHour will honour those rights in accordance with applicable law.