Shipping policy

Shipping Policy

Last Updated: May 14, 2026

Thank you for shopping with NorthernHour. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order with NorthernHour, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1-5 business days after payment has been successfully confirmed.

Processing times may vary during:

  • Product launches
  • Sales or promotional periods
  • Holidays
  • High order volume periods
  • Pre-order or limited-release drops

Business days do not include weekends or public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.

2. Shipping Times

Estimated delivery times vary depending on your location, shipping carrier, customs processing, and selected shipping method.

Estimated shipping times are provided for reference only and are not guaranteed.

NorthernHour is not responsible for shipping delays caused by:

  • Courier delays
  • Weather conditions
  • Customs inspections or clearance
  • Incorrect shipping information
  • Carrier disruptions
  • Lost or stolen packages after confirmed delivery
  • Events outside our reasonable control

3. Shipping Rates

Shipping rates are calculated at checkout based on factors such as:

  • Delivery location
  • Package size and weight
  • Shipping method selected

Any applicable shipping fees will be clearly displayed before completing your purchase.

4. International Shipping

NorthernHour may offer international shipping to select countries.

Customers are responsible for:

  • Import duties
  • Customs fees
  • Taxes
  • Brokerage fees
  • Any additional charges imposed by local authorities

These charges are not included in product or shipping prices unless explicitly stated otherwise.

Customs policies vary by country, and NorthernHour is not responsible for delays caused by customs processing.

5. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before placing an order.

If incorrect or incomplete shipping information is provided, NorthernHour is not responsible for:

  • Lost packages
  • Delayed deliveries
  • Failed delivery attempts
  • Additional shipping costs

If you notice an error in your shipping information, contact us immediately at ask.northern.hour@gmail.com. We cannot guarantee modifications once an order has been processed.

6. Lost, Stolen, or Damaged Packages

NorthernHour is not liable for packages lost, stolen, or damaged after they have been transferred to the shipping carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

If your package arrives damaged, contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged item(s)

We will review the issue and determine an appropriate resolution where applicable.

7. Delayed or Refused Deliveries

NorthernHour is not responsible for delays or failed deliveries resulting from:

  • Refused shipments
  • Unclaimed packages
  • Incorrect addresses
  • Customs holds
  • Carrier issues beyond our control

If a package is returned to us due to failed delivery attempts or refusal, additional shipping fees may apply before reshipment.

8. Pre-Orders and Limited Releases

Certain products may be sold as pre-orders or limited releases.

Estimated shipping dates for these products are approximate and subject to change.

If your order contains both pre-order and in-stock items, we may ship items together or separately at our discretion.

9. Order Tracking

Tracking information will be provided when available once your order has shipped.

Please allow time for tracking updates to appear after shipment confirmation.

10. Shipping Restrictions

We reserve the right to:

  • Restrict shipping to certain regions or countries
  • Refuse shipments
  • Cancel orders due to suspected fraud or policy violations

11. Contact Us

If you have questions regarding shipping or delivery, please contact:

Email: ask.northern.hour@gmail.com

Website: northernhour.com