1-year warranty on eligible models
On eligible models, manufacturing defects in the movement and in our assembly workmanship are covered for one year from delivery.
Read the warrantyBuild a Nautilus that is yours alone. Choose your dial, bezel and bracelet, and we hand-assemble it to order in Canada. Our standard Nautilus watches use a Seiko NH35 automatic movement, which winds from your wrist motion with no battery. Prefer to see the mechanism? Our open heart Nautilus models use the NH38. For a working chronograph, the Nautilus chronograph uses a VK63 meca-quartz movement, which is battery-powered rather than automatic. Every watch ships in 2-3 weeks with a NorthernHour watch box, a watch-care cloth, a sizing tool for compatible bracelets and a 1-year warranty.
After you order
Once your configuration is ordered, this is what happens next.
You receive an order confirmation by email.
The case, dial, hands, bracelet and movement for your watch are sourced and prepared.
Your watch is assembled to the specification you selected.
The movement is regulated and tested before the watch is approved.
Every order goes through a final quality-control inspection.
Packed securely in the NorthernHour watch box and handed to the carrier.
Tracking information is provided as soon as your order has been dispatched.
Accountability
Eligible NorthernHour models are backed by a written 1-year warranty, and every order comes with a real support contact — before you order and after it arrives.
On eligible models, manufacturing defects in the movement and in our assembly workmanship are covered for one year from delivery.
Read the warrantySend your order number with photos or a short video of the issue. We review it, help with troubleshooting, and arrange warranty or repair support where it applies.
Contact supportNot sure about a size, a combination or delivery to your country? Ask NorthernHour before you order.
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