1-year warranty on eligible models
On eligible models, manufacturing defects in the movement and in our assembly workmanship are covered for one year from delivery.
Read the warrantyDesign your Santos your way. Choose the dial, bezel and bracelet, and we build it to order, hand-assembled in Canada. Every NorthernHour Santos uses a Seiko NH35 automatic movement, so the watch winds from the motion of your wrist and needs no battery. If you prefer a see-through look, our skeleton Santos watches use the NH70. Each watch ships in 2-3 weeks with a NorthernHour watch box, a watch-care cloth, a sizing tool for compatible bracelets and a 1-year warranty. Not sure where to start? Browse our ready-made Santos designs, then customize your own.
After you order
Once your configuration is ordered, this is what happens next.
You receive an order confirmation by email.
The case, dial, hands, bracelet and movement for your watch are sourced and prepared.
Your watch is assembled to the specification you selected.
The movement is regulated and tested before the watch is approved.
Every order goes through a final quality-control inspection.
Packed securely in the NorthernHour watch box and handed to the carrier.
Tracking information is provided as soon as your order has been dispatched.
Accountability
Eligible NorthernHour models are backed by a written 1-year warranty, and every order comes with a real support contact — before you order and after it arrives.
On eligible models, manufacturing defects in the movement and in our assembly workmanship are covered for one year from delivery.
Read the warrantySend your order number with photos or a short video of the issue. We review it, help with troubleshooting, and arrange warranty or repair support where it applies.
Contact supportNot sure about a size, a combination or delivery to your country? Ask NorthernHour before you order.
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